• We do not accept bookings without payment in full
    • Full refund will be issued 30 days from the date of the class being cancelled
    • No shows or last minute cancellations are not refunded, transferred or credited
    • We reserve the right to cancel/postpone classes/ courses and will issue a full refund or credit note for the booking
    • When you have requested a booking it will be confirmed with an email from me
    • Once the booking has been confirmed we will email you payment details, any problems with your payment I will notify you by the email address supplied by your booking
    • When full payment has been made you will automatically agree to the cancellation policy and general terms and conditions (see below)

    General Terms and Conditions

    • It is important that if you are allergic to any foods to contact me directly before you make the booking
    • Some dietary requirements can be catered for, the Lunch is completely Gluten Free
    • Melanie’s Kitchen is my home and should be treated with respect, there will be areas of my home you will not be able to gain access to for privacy reasons
    • I accept that all correspondence relating to this order will be sent to me by email to the address I have supplied unless otherwise specifically requested in this order by myself
    • I have read, understood and agreed to the terms & conditions of booking a class.

    Attending a Class: To ensure that our class runs smoothly, please treat the booking as you would a theatre ticket and turn up on time for the beginning of the class. We kindly ask that you arrive no earlier than 15 minutes before your class as we will be preparing for your class until this time.

    If you cannot make it for any reason, please let us know as soon as you can. We spend time preparing for each class and purchasing fresh food to ensure we provide you with the best possible ingredients and experience for yourself and fellow participants.

    Parking: There is plenty of free parking on the street outside my house,(address will be supplied to you with your booking confirmation) Please the press the bell on the gate and I will open it for you.

    What to bring: We supply all your ingredients, aprons & recipes. If you wish to take some of the food home please bring appropriate containers, some will be supplied. Please bring a camera so I can take photos of you in full action cooking mode.

    General Terms and Conditions when attending

    Right to refuse: Melanie’s Kitchen holds the right to refuse a student to attend a class if the instructor feels they are intoxicated or may cause harm to themselves or anyone else attending the scheduled class.

    Release of liability: When participating in a Melanie’s Kitchen class where by the student/participant will be around or using sharp and potentially dangerous tools suitable to a kitchen environment, the student releases, indemnifies and excludes Melanie from any and all liability of any kind for any damage or injury incurred while attending or visiting Melanie’s Kitchen. The student/participant understands these terms and conditions and accepts the inherent risks of a kitchen environment when they make a full payment for a scheduled class.

    Start time: Classes run by Melanie’s Kitchen will start on time. We advise students to arrive 10 minutes early to minimise the chance of missing any of their lesson time.

    Damage/Loss of personal property: Melanie’s Kitchen will take all necessary care, but accepts no responsibility for the damage to or loss of merchandise left in the venue prior to, during or after a class function. Melanie’s Kitchen is not responsible for the loss or damage of personal items in any form.

    Damage/Loss of Melanie's Kitchen: The student or function organiser may be held financially responsible for any damage to or loss of Melanie’s Kitchen property during the class function. The cost of repairing any damage to walls, doors or other parts of the property as a result of inappropriate conduct will be charged to the person or hiring company involved.

    Circumstances beyond the control of Melanie’s Kitchen: Should Melanie’s Kitchen be unable to provide for your class or function due to circumstances beyond their control Melanie’s Kitchen is not responsible for any costs, damages or expenses that you may suffer or incur.

    Website: This website is owned and operated by Melanie’s Kitchen. The use of this website is subject to our terms and conditions.

    Please feel free to contact me either via email (preferable) or on +6427 277 7781. I warmly look forward to meeting you in my home experiencing New Zealand home cooked food.

    Ka Kite
    Melanie Eady